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Sunday, December 19, 2010

How to deal with your ideas being shot down.

As the competition for jobs heats up, many in the workplace - perhaps unconsciously will try harder to shoot down the ideas of others in an effort to protect their own jobs. After so many attempts you may be frustrated, angry and have given up on presenting new ideas; I learned if you want to get ahead in your career you can’t allow others to knock your ideas down.

John P. Kotter, a Harvard University professor and leadership expert wrote a book with Lorne A. Whitehead “buy in”, this book explains how to deal with the attacks so that you can move on with your ideas.






Negotiating in the work place.

Everyone negotiates, when purchasing a car, a home, workplace task, office conditions and salaries.
The following skills are needed for a successful negotiating:
  • Effective speaking
  • Effective listening
  • A sense of humor
  • A positive attitude
  • Respect
  • Self Confidence
  • Emotional Intelligence
  • Persistence
  • Patience
  • Creativity
Before you start negotiating you should establish your WATNA and BATNA.
  • WATNA- Worse alternative to a negotiated agreement.
  • BATNA- Best alternative to a negotiated agreement.
And know your WAP (Walk Away Price), while identifying your ZOPA (Zone of Possibilities agreement) The range in wher the deal can satisfy both parties.
During negotiations always be:
Polite - This never reduces your argument.
Firm- Removes perceptions of weakness.
Calm- Facilitates persuasion and compromise.
Dont ever take things personally.

Delegating

The secret of success is not in doing your own work but in recognizing the right [person] to do it.” ~Andrew Carnegie
Supervisiors delegate to use skills and resources availble within th group, this also helps keep the few leaders from geting burned out fromm too many tasks. Delegating can also help develope new leaders within the group and allow each team member to feel apart of the effort and success. Each member will feel more commited if they have a role and feel needed.

20 mistakes all Supervisors should avoid when delegating:


1.        Delegating tasks they don’t like.

Workload should be prioritized and separated by easy tasks from challenging ones. Use likable tasks to challenge subordinates.

2.       Thinking that the person knows how to do the work without giving them any instructions.

Make sure individual employee has the necessary guidelines and skills to do the job. With the resources and tool needed available to complete the assigned tasks.

3.       Not fully leveraging people’s specific strengths….People don’t fully let go, don’t give the delegate a true sense of ownership & responsibility.

Avoid micro-management, show confidence in the employees’ abilities.

4.       Micro-managing once they have delegated the work.

Have an open door policy. Have a round table with upper management.  Open minded dialogue to encourage feedback.

5.       It’s easy to overload and overwhelm your “go-to-person” instead of delegating evenly based on expertise & availability.

Make a high & low runners list including their skills. Challenge the low runners to perform based on skills.

6.       Not knowing what to delegate…what to keep, who to delegate to or delegating too much.

Learn to organize, plan and prioritize. Learn how to delegate effectively.

7.       Not having a system and being to scattered when delegating.

 Learn and use project management tools.

8.       No follow-up, only giving feedback when it’s done wrong, not checking for completion, failing to understand level of difficulty.
Keep track of assignments, deadlines and progress. Match difficulty with the right skills. Remove obstacles.
9.       Not delegating out anything and trying to do it all themselves.

SEE prior examples.

10.   Backing down when pushed back and choosing the wrong person for the job.
Always keep time buffers. Match skills with job.
11.   Not being clear about task. Communicating desired outcome/expectations or problems they are trying to fix.
Provide guidelines with written descriptions of required outcome. Use the SMART criteria.
Smart
Measurable
Attainable
Realistic/Relevant
Time-Bound
12.   You can make people responsible for results, or ask them to follow your instructions – but not both.
Embrace change and innovation.  Recognize & reward those deserving.
13.   Never expect too much from them, or worse not explaining instructions and expecting them to follow through.

Keep all communications clear, written guidelines, expectations and deadlines.

14.   Delegating to the team rather than asking someone specific.
Match skill to the task challenge/requirement.
15.   Not having a good understanding of the problem themselves before they delegate the task.
Learn problem solving skills.
16.   Not taking the time to review what the actual work is and making it clear! Forwards are the worst!

Review the work and all written guidelines before assigning the work.

17.   Telling the delegate how to do the task instead of just being clear about needed outcome. Insisting they do it “your” way.

Be open minded to change and different ways of doing things.

18.   It’s not my fault if something fails.

Assume full accountability.


19.   Follow through – making sure all necessary information is at their disposal in an organized fashion so it’s streamlined.

Breakdown tasks and assign those that are able to be completed at the moment while waiting for the missing information. Once the remaining information is received, assign tasks accordingly.

20.   Delegating without ensuring the employees have a full understanding of what they are doing and the timeline.
SEE prior examples

Managing up & down: And making yourself invaluable

Is not what we call brown noising but rather learning as much as you can to improve your skills and make you invaluable within the company. 
“The most important relationship you have in the work place is with your boss, your boss old or new has a tremendous impact on your career”. Managing up should not fall entirely on the boss, the employee should take the intuitive to manage up and foster a relationship.
When you manage up you’re managing your supervisor.
Managing your supervisor is done:
- When you’re knowledgeable of the situation,
-Help with things he/she does not know,-
-help the manager reach the department goals.
-Improving your skills with the possibilities for promotion
-Increase Salary
-Fill in Delegation
We must create value in our day to day jobs, we do this by learning as much as we can, learning what others do, and volunteering.

Key Questions to ask the Boss (pick 2)
         What are the 2 or 3 key things I need to do next year to be a more valuable employee?
         Is there anything about my job performance I need to correct?
         Am I likely to be promoted in the next 12 months?
         What can I do improve my chances for promotion?
         Is my job with this company in any jeopardy?

Make sure your boss sees you as a top performer and a pleasure to work with.
5 step process:
1.       Keep Your Boss in the Loop
2.       Create a core message
3.       Cultivate the Boss’s influencers
4.       Learn about your boss’s career
5.       Cultivate Compatible Personal Interests

Strategic Management

This is done to develop the business strategies; Theses strategies determine the long run performance of an organization.
Strategic Management is important because it results in higher organizational performance, it requires that managers examine and adapt to business environment changes. Strategic Management helps coordinates diverse organizational units, and keeps the focus on organizational goals. It is very much involved in the managerial decision-making process.
6 Steps in the Strategic Management Process
1.      Identify the organization’s current mission, goals, and strategies.
2.      Conduct an external analysis, focuses on identifying opportunities and threats (environment scanning).
3.      Conduct an internal analysis, assessing organizational resources, capabilities, and activities.
4.      Formulate strategies.
5.      Implement strategies.
6.       Evaluate results.

Supervising

When supervising we must have organization; this come in the form of Organizational Structure (formal arrangement of jobs within an organization) and Organizational Design (process involving decisions ).There are 6 elements in the organizational designs:

Work specialization
     Tasks are divided by jobs and completed by different people. Overspecialization can result in boredom, fatigue, stress, poor quality, increased absenteeism, and high turnover.
 Departmentalization
Function
Process
Geographical
Product
Customers

Chain of command
Span of control
Centralization and decentralization
 
Formalization